Funny I see this topic, just last week I decided to give Mcdonalds another chance (i refuse to eat there), and at the last window the chick dropped the large cup of powerade into my lap. I say dropped, but she was still holding the lid when the drink covered my shorts. I made her get me a new one and drove off pissed.
A bunch of my friends took my Vietnamese friend to IHOP the night before he left the country, and when we got there, a group of like 8 people, who were the only other ones in the restaurant were getting their food. We ordered and stuff, and it took us about an hour before we complained about our food taking too long. Their reason was the other group of people, total BS. About half an hour later we complain again, and as soon as we do, a waiter runs out with our food, maybe finished just at that moment?
Nope, it had been sitting on the counter waiting to be expedited, and it was cold when we got it. We bitched out the manager and got like half the food taken off for being cold, and then got a 15% discount for being late.
So I don't eat at either of those places.