Topic: Who hates cable/internet/phone companies? (Read 962 times)

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So let's backtrack about a month, November 3rd.

I've moved into my new place, and it's the day the cable/internet/phone are getting hooked up. They say they'll be there 8-4. We've all heard that song and dance of course however, and without much surprise they show up at 5.

Fine, it happens.

Fast-forward 3 weeks or so to last Thursday. I come home to find all my services disconnected. According to Cogeco (My cable company), they had come that day to install my neighbour's cable, and while there accidently completely cut mine. They say they'll be there Tuesday to fix it.

Fine, that happens too. I wasn't crazy about it, but what can you do?

Fast-forward to Tuesday. They say they'll be here between 8-12, and that they will aim for 8-9 out of courtesy for cutting my service. You know where this story goes, 2pm rolls around so I call them up. They tell me they re-scheduled it to Thursday, 3-5.

How did they try to tell me this? You know it. They called my disconnected telephone.

Finally today it's all hooked up, but Cogeco isn't done laughing yet. I also got my bill today for my last month at my old place, and there's a $200 charge on it for unreturned equipment which I gave back to the guy who installed my cable the first fucking time.

A lot of angry phone calls and headaches later, I'm getting $20 off my bill for a year.


So I'm sure we've all got a horror story or two related to the phone companies. Discuss how much you hate cable companies.
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I made a post a few months back about Comcast contacting me regarding sending an apology to ESA because I downloaded The Witcher torrent tracker.

EDIT: They never did follow up on their threat .  My cable was never shut down and no legal action was taken.  What a bunch of blowhards.
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Because the ESA really cares about your apology!
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Do they really monitor what you're downloading?
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Not me. Comcast has done me well throughout the years.
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I'm fine with my internet, can't complain. However, holy shit my cable company blows dick. I mean, they will remove the MOST WATCHED channels to replace it with silly LA channels that have awful shows and are in spanish. I'm bi-lingual, but that isn't the point. We pay for television, and they keep removing everything we watch, and I think it might be because they are doing some fishy business or find the LA channels cheaper. My friend also says G4 stopped working for him (My dad wouldn't get that even if I asked.) and its been 2 years since they promised to look into it, and to no avail.

Also, we used to have Cinemax and now we have Encore? What is this shit?


Needless to say, I stopped watching TV except maybe to watch the news and some odd shows now and again.
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Lets see... Well MTS billed both my phone and internet seperately, and theres two types of people you might get on the phone: Actual good employees who gets things done, and asshole procrastinators. I deal alot with the latter, don't like how phoning them is a gamble. And they keep sending me god damned flyers, theres so many at one time that my mailbox wouldn't open.

The T.V. switches channels to the new/default channel everytime a channel is added/removed but all in all it's pretty good but it's the only services you can get in rural areas of Manitoba, if you want cable your outta luck.
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Back in the days when I had Juno Internet (an affiliate NetZero), I canceled my account, and then they billed me for a whole year in advanced for service which was around the range of 120 bucks if memory serves me right.
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Not a complaint but Comcast had the thing where the first 6 months it's 19.99 and then after it's regular price.  My mom called them about it and they're like, "Oh, we see that you've had our television cable service for a very long time!"  So they gave us another 6 months for 19.99.  This happened twice.
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I have Newwave (I think they changed to Nuwave or some shit though), one of their tech guys came to our house and sometime when he was trying to fix our internet (they always say it's because our router is broken, it's because they set up our account wrong and we're not getting any information from them TO our router, and it's been this problem several times) he had his own laptop out and at some point he said that he had to send his computer in for repairs because "his start button was broken".

The only reason we even let them in our dang house is pretty much to say "hey well your repair person was here so it wasn't anything we did".

There has been more than one time that I've actually called them myself and said "hey here is what's happening I believe that it's because of this specific problem on your end could you check?" and they don't even bother to check if I'm telling them the truth.  Our problem before was that they had our MAC address in their database wrong.  It took a BUNCH of calls to them to just get them to fucking check to see if a number was typed in right.  And yeah, this was after their tech people came in several times and basically said "it should work, and your router is broken".  We finally just started telling them that we replaced the router when we didn't.

Oh, and they throttle download speeds like you wouldn't believe.  You can almost PREDICT when the speed is going to drop.  The problem is that living in rural Kentucky you have NO alternatives, unless you want fucking DIAL UP (there are signs in my hometown that say "FASTEST DIAL UP IN TOWN" and I really want to steal one to put outside my room)
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I hate Time Warner.  They raised my rates again to where I'm now paying $60 a month for basic cable.  I'm going to switch over to Direct TV at the end of the year. 

As for phone companies, nobody is worse than Verizon.  A few years ago my phone line was severed during a thunder storm.  I tried calling them for two fucking months to come out and fix the damn thing and they wouldn't, so I canceled the damn thing.  They kept telling me that the problem was the box on the side of my house, despite the fact that I told them that I was holding the severed fucking wire in my hand while I was talking to them.
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it's funny you would make this topic as i had to call directv today matterofactly

basically we had HD installed yesterday and for some reason the guy had some cable backwards and so all of a sudden we got like no signal. easy fix, not a big deal.

used to have internet problems but no more
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Do they really monitor what you're downloading?

Personally monitor individual IP addresses?  No.  They'll track popular torrents so when you download a torrent, they get your IP and service provider.  They then said an angry letter (which is something totally generic) that basically says "We caught so and so downloading this and that we demand an apology and written statement that they deleted said file from their computer or "legal action" will be taken."

I talked to my attorney and it has absolutely no legal backing behind.  It's basically an empty threat but the ESA is so huge that any service provider pisses their pants when they get it.  It's like youtube videos of tv shows and game trailers; I bet there's absolutely nothing Rockstar can legally do to remove specific Grand Theft Auto 4 material but if a powerful company like them asks you to stop then sure as hell you're going to stop.
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The only story I have like this is that at the last house I lived at we started off with a Rogers plan but then, a few months later, we switched to Bell for our internet as we were really close to the DSL Centre (our speeds were pretty fast).  The bills were under my name and used my credit card so my roommates would give me their share of the bill each month, etc, etc.

A year later I moved to the house I'm at now.  I cancelled the Bell service because my roommates said they were going to look into setting something new up to hopefully get a deal.

The next month I check my credit card to make sure an online purchase went through alright and see that there's a charge from Bell for the exact amount of a month's worth of internet.  I call Bell and it turns out that my old roommates had set up an account with Bell (from the same address as they hadn't moved) and Bell automatically used my credit card for their bill because it was still on file from my old one.  Bell did all this without permission from myself or my old roommates.

Anyways, I call up Bell and ask them what the hell and they say that because the bill isn't in my name they can't take my credit card off of it unless I do a whole bunch of paperwork and fax it in.  I didn't trust them so I had one of my old roommates from the place (who's actually a great guy) chew their heads off for a while until they took the card off.

Good times.
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:( :( :( I don't only hate the companies, I hate the entire fuckin internet!!!!!! :( :( :(
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The only story I have like this is that at the last house I lived at we started off with a Rogers plan but then, a few months later, we switched to Bell for our internet as we were really close to the DSL Centre (our speeds were pretty fast).  The bills were under my name and used my credit card so my roommates would give me their share of the bill each month, etc, etc.

A year later I moved to the house I'm at now.  I cancelled the Bell service because my roommates said they were going to look into setting something new up to hopefully get a deal.

The next month I check my credit card to make sure an online purchase went through alright and see that there's a charge from Bell for the exact amount of a month's worth of internet.  I call Bell and it turns out that my old roommates had set up an account with Bell (from the same address as they hadn't moved) and Bell automatically used my credit card for their bill because it was still on file from my old one.  Bell did all this without permission from myself or my old roommates.

Anyways, I call up Bell and ask them what the hell and they say that because the bill isn't in my name they can't take my credit card off of it unless I do a whole bunch of paperwork and fax it in.  I didn't trust them so I had one of my old roommates from the place (who's actually a great guy) chew their heads off for a while until they took the card off.

Good times.
Huh. I thought Bell went out of business? Maybe that was just in the US.

Yeah, similar problem. Turned out all of our roommates were dicks though, so when we moved away they mooched offa our card for three months. Not only did our roommates make it as hard as possible to switch the bill over to them, but Time Warner decided to bill us after they failed to process the paperwork the first time (took a month).
Last Edit: November 28, 2008, 06:07:24 am by Juris
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my brother kind of bugs me because he's one of those dudes who's like I don't want cable TV rots your brain but he's on the internet/cellphone ALL the time
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Oh boy, a thread where I get to do the thing I excel most at, complaining!

Well, let's see here...

My first experience with a cable tier provider was not a very pleasant one, looking back on it overall.
 
I remember numerous instances where the service (Road Runner) would cut itself off. I would call the customer service, do the typical trouble shooting steps and then a technician would come to my home several days later... Of course; for whatever reason - the service would restore itself conveniently before the tech arrived; and then cut itself off a day or two after he left. This process would repeat itself around twelve times during the summer months. I was fed the same nonsense over and over again "Hot Aerial". I was told that the summer heat screwed up... something.

SO after being fed up with losing service randomly during the summer time, I switch to Verizon Fios; a service that had recently come to my area (at the time). I schedule an appointment, I prep everything and I wait... and I wait... and I wait and I want. Four hours after the window in which they were supposed to come, a couple of guys ring the door bell.

They survey the area to figure out where they are going to run the cables and all that sort of thing; when they plead with me that "they've had a long day, and they are already several hours over; can we leave and come first thing tomorrow morning?"

Seemed reasonable enough; I agree and I let them go. In preparation for their early visit; I wake up extra early on my only day off for that week and wait for them... Nothing.

SO I call the office up; and I'm told "no such arrangement is on the record". So; I was essentially forced to wait an extra week.

The week passed; the technician came (two hours late) and finally installed my new service. Fun. I especially like the part where I was bullshitted by a couple of douche bag technicians.
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There's not really much I can add here, other than Orange (UK) are SO FUCKING BAD. Don't use them.

If it's not the indian call centres with people who don't have any technical capabilities whatsoever (and consequently can't do SHIT and blame everything on your router, as they are told to), it's the premium £1.50/minute support line. Which they will delay for 2 hours and then say 'We can't help'. In one month my phone bill to the support line came to almost £1000, which I reclaimed - and pretty much threatened to sue them over if they didn't refund it ALL. (This works more than you would think, I have gotten pretty much a year's free internet off them through bitching previously). Also they capped my speed at dialup and said 'The line can't handle broadband' as the excuse, even though we've had broadband for almost 8 years or so, including 3 with them. They also charged me for the broadband line despite giving me dialup speeds.

Changed over to Tiscali and it's looking pretty good atm. Strangely I'm getting 400kb/s on a line that 'can't handle broadband'. ;)
Last Edit: November 28, 2008, 05:51:49 am by Sarevok
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There's not really much I can add here, other than Orange (UK) are SO FUCKING BAD. Don't use them.

If it's not the indian call centres with people who don't have any technical capabilities whatsoever (and consequently can't do SHIT and blame everything on your router, as they are told to)

haha

and I thought that was a serious troubleshooting thing for a while there :(

I'm happy today actually because I found out I've only been having internet problems because my phone jacks are old on account of it's an old house

now hopefully I'll never need to call them again
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