I worked at a McD's for about 5 years, and I can tell you why you're getting crappy service:
1: 90% of the work force is below 20 Years Old (Teenagers)
2: The people who are REALLY in charge are rarely there (Store Supervisor, Store Manager, Corporate Cuntbags, and Owner were there once a month or so)
3: About 75% of managers are also Teenagers
4: Almost everyone in my first point thinks "I'm not going to work here forever, why should I care" and they don't take the job seriously
5: Most customers blame the wrong person (not all, but about 80% of people who bitched to me about something that was the kitchen crew's fault, blamed me)
6: People tend to exaggerate their problems
-- I told someone it would be about 4 minutes on their chicken. 3 minutes later I run the sandwich out to them. "Well it's about time. I was waiting for 25 minutes.
7: Almost all of the people who complain in point 5 and 6, talk down to the person they complain to. I've been called retarded several times, and was told a quadriplegic animal could do my job better. Seriously, people who work at fast food places do not need to be talked down to. Most of them are Teens, and for most of them, it's their first real job (I don't count things like babysitting, or anything where you can get paid less then minimum wage legally)
8: A lot of people who complain are also lying, and are just trying to get free food. Which is why we have to give you the "run around". I don't care who you are, if you have a complaint, I will assume you're lying unless I already know about it.
I mean, I understand people complaining about things like this when they actually have to wait too long, or get hair in their food, but please... If you have a problem, stay calm and try to be polite about it. Nice complainers usually get their shit handled quickly, where as the asshole complainers get ignored.
Oh and some black man came through Drive-Thru one morning at 7 am with his kids, and he told his kids quite loudly to "Shut the fuck up". The manager was offended by his language, and asked him politely to not use that language. He came in and started bitching at the manager for about 2 hours... seriously, I had to work 6 am to 2 pm, and he was inside from about 7:30 to almost 10:00.
Stupid Old people (Click to reveal)Also we have a rush every Sunday around 10:00, and I had a complaint around 11:00 from an Old lady (who I saw enter a few minutes ago), complaining that "I have been in line since 9:00, You HAVE to give me my <breakfast food>", to which I said "I'm sorry ma'am, but to order breakfast you need to place the order before 10:30"
Her:"I was in line since 9, give me my <breakfast food>"
Me:"I can't ma'am, we threw it away at 10:30, we are only serving lunch items now"
Her:"I want to talk to your manager"
Manager: "What's the problem"
Her: "This asshole won't serve me a <breakfast food>"
Manager: "We can't ma'am, we stop serving breakfast at 10:30"
Her: "But I was in line since 9"
Manager: "I'm sorry, but that doesn't matter, we can't serve you, what we don't have"
Her: "Bullshit, you're just too lazy to make it"
Manager: "No, if we made the <breakfast food>, we would have to re-sanitize everything in the kitchen, and it would cause problems for anyone trying to order food"
Her: "Well Sir, You have just lost yourself a valuable[/b] customer"